Responsible Gambling
At Casino Luna, we are committed to promoting responsible gambling and ensuring that our players enjoy a safe and secure gaming environment. We understand that gambling should be an entertaining activity, and we take our responsibility seriously to help prevent gambling-related harm.
Our Commitment
Casino Luna is dedicated to providing tools and resources to help our players maintain control over their gambling activities. We work closely with leading responsible gambling organizations and adhere to the highest industry standards to protect our customers.
Gambling Awareness
Gambling can be addictive, and it's important to recognize the warning signs of problem gambling:
- Spending more money than you can afford to lose
- Chasing losses with bigger bets
- Gambling for longer periods than intended
- Neglecting work, family, or social responsibilities
- Borrowing money to gamble
- Feeling anxious or depressed about gambling
- Lying about gambling activities
Self-Assessment Tools
We encourage all players to regularly assess their gambling behavior. Ask yourself:
- Do I gamble more than I can afford?
- Do I need to gamble with increasing amounts of money?
- Have I tried to cut down or stop gambling without success?
- Do I feel restless or irritable when trying to reduce gambling?
- Do I gamble to escape problems or negative feelings?
If you answered "yes" to any of these questions, it may be time to seek help.
Responsible Gambling Tools
Casino Luna provides several tools to help you maintain control over your gambling:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you can deposit into your account. These limits can be decreased immediately but increases require a 24-hour cooling-off period.
Loss Limits
Establish limits on how much you can lose over a specific period. Once reached, you won't be able to continue gambling until the next period begins.
Session Time Limits
Set time limits for your gambling sessions to help you maintain a healthy balance between gambling and other activities.
Reality Checks
Receive regular pop-up reminders showing how long you've been playing and how much you've spent during your session.
Self-Exclusion
If you feel you need a break from gambling, you can self-exclude from Casino Luna for periods ranging from 24 hours to permanently. During self-exclusion, you won't be able to access your account or receive promotional materials.
Account Closure
You can permanently close your account at any time by contacting our customer support team.
Underage Gambling Prevention
Casino Luna strictly prohibits underage gambling. All players must be 18 years or older to create an account and gamble on our platform. We use advanced age verification systems and regularly monitor accounts for suspicious activity.
Parents and guardians can install parental control software to prevent minors from accessing gambling websites:
Getting Help
If you or someone you know is struggling with gambling addiction, help is available. Contact these organizations for support:
UK Support Organizations
GamCare
Phone: 0808 8020 133 (free, confidential helpline)
Website: www.gamcare.org.uk
Live Chat: Available 24/7
Gamblers Anonymous
Phone: 020 7384 3040
Website: www.gamblersanonymous.org.uk
Gordon Moody Association
Phone: 01384 241292
Website: www.gordonmoody.org.uk
Gambling Commission
Website: www.gamblingcommission.gov.uk
Third-Party Blocking Software
Consider installing gambling blocking software to restrict access to gambling websites:
- Gamban - Blocks access to gambling websites across all devices
- BetBlocker - Free gambling blocking software
- GamBlock - Comprehensive gambling blocking solution
Financial Support
If gambling has caused financial difficulties, these organizations can provide advice and support:
- Citizens Advice: www.citizensadvice.org.uk
- StepChange Debt Charity: www.stepchange.org
- National Debtline: 0808 808 4000
Contact Us
If you have concerns about your gambling or need assistance with responsible gambling tools, our customer support team is here to help:
Email: [email protected]
Live Chat: Available 24/7 on our website
Phone: +44 20 3808 9234
Our trained staff can help you set up responsible gambling tools and provide information about support services.
Regular Reviews
We regularly review and update our responsible gambling policies and procedures to ensure they remain effective and aligned with industry best practices. This page was last updated on March 15, 2026.
Remember: Gambling should be fun and entertaining. If it stops being enjoyable, it's time to take a break. Never gamble more than you can afford to lose, and always prioritize your well-being and that of your loved ones.
