Privacy Policy

Effective Date: 1 March 2026

Welcome to Casino Luna. Your privacy is important to us, and we are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

1. Information We Collect

We collect and process the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Account Data: username, password, account preferences.
Financial Data: payment information, transaction history.
Technical Data: IP address, browser type, operating system, device information.
Usage Data: pages visited, time spent on the site, clickstream data.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage your account and access to our services.
To process payments and prevent fraud.
To comply with legal and regulatory obligations, including age verification and anti-money laundering checks.
To improve our website, services, and customer experience.
To send you promotional materials and offers, where you have consented to receive them.
To communicate with you regarding your account, transactions, and support requests.

3. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

Contractual Necessity: to perform our contract with you.
Legal Obligation: to comply with UK laws and regulations.
Legitimate Interests: to improve our services, prevent fraud, and ensure security.
Consent: where you have given clear consent for marketing communications.

4. Sharing Your Information

We may share your personal data with the following parties:

Service providers and partners who assist us in operating our website, conducting our business, or servicing you.
Regulatory authorities, law enforcement agencies, and other government bodies as required by law.
Payment processors and financial institutions for transaction processing.
Third-party marketing providers, only where you have consented to receive marketing communications.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. International Transfers

Your information may be transferred to, and stored at, destinations outside the UK. Where such transfers occur, we ensure appropriate safeguards are in place to protect your personal data in accordance with UK GDPR requirements.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

8. Your Rights

You have the following rights regarding your personal data:

The right to access your data and obtain a copy.
The right to rectify inaccurate or incomplete data.
The right to erase your data, subject to legal obligations.
The right to restrict or object to processing.
The right to data portability.
The right to withdraw consent at any time, where processing is based on consent.
The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information, please visit our Cookies Policy.

10. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Casino Luna Data Protection Officer
123 Luna Street,
London, UK, SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123

Thank you for trusting Casino Luna with your personal information.